We pride ourselves in providing our valued customers with the finest range of Authentic Cuban Cigars. The onus is on us to get your cigars to you quickly and securely. Unlike some online shops, we ship in the original boxes, with the bands. Your cigars will arrive fresh and in original impeccable condition. We vacuum seal all boxes and stuff the shipping boxes with Styrofoam chips so as to reduce any movement during transit.
Delivery Guarantee
All the shipments are covered by our delivery guarantee unless you opt out. In the event you decline the “Delivery Guarantee” option, please note we do NOT refund or reship your order.
What is Humidified Shipping?
In order to ensure that you receive your cigars in perfect condition, we include a Boveda Humidity Packet in ever shipping carton. These packets are set to hold the humidity at a constant 72% Rh. This is a free service we provide to make sure our customers are 100% satisfied with their cigars.
Delivery Times
Orders will be shipped via International Priority Airmail.
Approximate transit times:
4-5 Days for most of Europe
8-12 Days for Asia, Pacific Rim
7-10 Days for North America.
Shipping Fees:
FREE worldwide shipping on all orders over $150
Out of Stock Items:
We do our best to maintain the up-to-date inventory on our website. Should your cigars not be in stock after you place an order, we will contact and inform you. You can then either replace, wait, or remove the box from your order.
International Customs and Duties:
All rates and taxes applicable in the destination country shall be the responsibility of the customer. We suggest you contact your customs agency for further information. We will not be liable for any delay on the order delivery caused by customs services. Please note that we are not responsible for any duties, tariffs, taxes, or other restrictions imposed by the destination country. Tobacco related laws differ from one country to another and any VAT, taxes, or customs, if applicable, shall be paid upon receipt of shipment. The customer is responsible to know their own countries tobacco import laws and regulations before placing their order.
Since 2004, Cuban Lou’s Cigars has been a trusted merchant of authentic Cuban cigars. We take pride in our loyal customers and world class service.We provide a delivery and satisfaction guarantee.